SECA care — 5 years of protection from purchase
Your SECA product can stay with you for years. Join our extended warranty programme free of charge and receive support under the SECA care terms and conditions.
Your SECA product can stay with you for years. Join our extended warranty programme free of charge and receive support under the SECA care terms and conditions.
Registration and participation in SECA care are free of charge.
The programme covers brand-new eligible SECA products. The product list is available in the terms and conditions.
Buy from an authorised SECA dealer within the European Union. The dealer list is available in the terms and conditions.
Register within 30 calendar days of the date on your proof of purchase. Keep your receipt or invoice.
Choose an eligible product from an authorised SECA dealer in the EU.
Complete the form within 30 days. Enter the product details, purchase date, store, proof-of-purchase number and your email address.
We will email you the decision. Your confirmation includes a registration number, such as SC-R-007296. If manual review is needed, you will receive a decision within 14 calendar days.
Protection lasts a total of 60 months from the date of purchase. Registration does not restart this period.
Contact the store where you bought the product first, or follow the organiser’s standard warranty procedure.
If your registration has been confirmed, submit a claim directly through the SECA care form. Further information will be sent by email.
The programme covers material and manufacturing defects originating in the product. The outcome of a claim depends on its assessment and the programme terms.
Exclusions include normal wear and tear, damage caused by a fall or abrasion, improper care, unauthorised alterations and an unsuitable size. See the terms and conditions for the full scope and exclusions.
The programme does not limit your statutory rights against the seller.
Have your registration email address and registration or proof-of-purchase number ready. The form asks for a description of the defect, the date you discovered it, a photo showing the defect and your proof of purchase.
After submitting your claim, you will receive further information by email. If the product needs to be inspected, we will send shipping instructions. Send the product only after receiving that message.
No. Enter the proof-of-purchase number when registering. Keep the document — you will need it if you submit a claim.
Yes, if it was made at an authorised SECA dealer in the European Union. The Polish and English forms use the same store list.
No. Marketing consent is optional and is not a condition of participation.
The SECA care team will check your registration. You will receive the decision by email within 14 calendar days of submitting the form.
It is in your registration confirmation email and follows the format SC-R-007296. You can also use your proof-of-purchase number to find your registration in the claim form.
Contact the seller first or follow the organiser’s standard warranty procedure. The SECA care claim form covers months 25 to 60 from purchase.
Joining the programme? Register your purchase. Already have a confirmed registration and need help during the SECA care service period? Open the claim form.